The Long-Term Care Ombudsman program is an independent state agency that serves long-term care facility residents through complaint investigation, resolution and advocacy for improvements in resident care.
An Ombudsman is an advocate, someone who will speak up for you and ask questions on our behalf. They can assist you in understanding your rights and getting the best possible care. Their service is free, confidential and they are happy to help. Don’t worry, facilities like working with them too – they solve small problems before they become large ones.
Certified Ombudsman Volunteers are independent citizen advocates who listen to and address the concerns of residents living in long-term care facilities. They investigate concerns and complaints, work with those involved to resolve problems, and help to ensure resident rights and dignity. Matters can range from the food service to issues with daily care. Respect for the residents, their privacy, and confidentiality in paramount.
Volunteers must be at least 21 years old, have available transportation, and be able to pass a criminal records check and the conflict of interest screening.
Four hours a week for one year.
An initial five-day certification training is provided in your community. Training includes classroom, self-study, and an in-facility visit. Ongoing training and support from staff is provided.
To learn more about volunteering, or to report a concern at a long-term care facility, call 1-800-22-2602 or visit www.oltco.org.