- Boost Offline Word-Of-Mouth
Customers are never passionate about you, they’re passionate about what your product offers them. That’s why companies need to reach out to people that do magnificent things with their product and help show them off. Don’t use influencers (or influencer marketing) alone to put the spotlight on your product, use existing customers who are already die-hard fans of your product and shine the spotlight on them.
- Build Die-Hard Brand Advocates
Social media has made it pretty easy to build brand advocates for any company. With people constantly sharing their experience on social media, it’s up to you to chime in with help and get them excited about your brand.
Companies that reach out to customers with helpful information score high social points and successfully nurture brand advocacy. Real-time help can turn a negative situation into a winning customer experience and help develop a strong connection with customers. It’s the next step in making your customers become active advocates.
- Encourage Customers to Give Testimonials
No one enjoys reading web pages that are boring and full of dry statistics. Try using testimonials to revive them! They are a great sales technique if you don’t push it too much. Inevitably, your website contains some sales material without going overboard.
The right testimonial gains trust of customers and creates credibility with prospects. Clearly show your website visitors that other people dealt with the same issues and were able to overcome them by using your product. This way you can show your visitors that your ultimate goal is to help them.
- Dedicate a Page on Your Websites to Use Cases
A dedicated use cases page puts your customer on the spot to tell a story from their own perspective from customer acquisition, to purchase, and on to engagement. Just like you do offline, you’ll want to represent your business online in the best possible light. Let your customers do that for you.
A dedicated use cases page is a way of extending the brand you’ve worked so hard to create. Your website use cases page is an extension of that branding project in order to make it a seamless whole and not just an add-on feature.
- Ask for a Much-Wanted Review
Focus not only on your own website but widen your scope and concentrate on external online resources. Reading a positive review from an existing customer can only bolster confidence for a right purchase.
There’s no amount of advertising, tweeting, or direct mailing that has quite the same impact on customers the way an objective peer review does. What you say about your brand doesn’t matter. It’s what others say that counts!
It’s important to remember that soliciting reviews from customers should be handled with delicacy. The biggest challenge is actually getting them, and not dealing with negative ones. It’s definitely not abnormal to think it will turn off customers. So, make sure you make the reviewing process as easy as possible, or offer a small yet appropriate incentive (like a 10% discount or similar offer).
In summary, think about how you further want to leverage your customer relationships. Nothing sells your business more than great marketing for your customers themselves. Any kind of review from a brand advocate influences approximately 90% of a prospect’s buying decision. So, make sure it’s a positive one!